Frequently Asked Questions
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How do I report a lost key?
Email Jacob Lowman or stop by the Residence Life & Housing Office, 1 Bostwick Lane.
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What if my key is stolen?
Contact the Police Department at 804-289-8715.
Please also email Jacob Lowman. The lock will be changed and new keys cut.
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How do I get my mail?
Residential students will be assigned a University post office mailbox. Assignments for new students are usually made by August 1 for the fall term. Students may log into BannerWeb to get their mailing address.
The post office is located at the Heilman Center. Mail is not delivered to individual rooms.
If you have further questions, please contact Mail Services at 804-289-1890.
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Are refrigerators and microwaves available for rent?
Yes. A combo fridge/microwave is available for rent. Contact Dorms Direct for rental information. Students may bring a small refrigerator (4.1 cubic feet) and/or a microwave. Cooking is not allowed in the residence halls - please be sure to review the Fire Safety Policy.
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Do I need to bring lamps?
Yes, if you prefer lamp lighting. All rooms in our residence halls and aparments have overhead ceiling lighting.
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What size sheets should I bring?
All mattresses are 6’8" in all residential areas. Please check the dimensions on the sheet package(s) you purchase. Sizes vary depending on the company.
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Who do I contact concerning damage billing?
Email Residence Life & Housing if you have questions concerning damage billing.